1. Order Processing & Verification
- Immediate Processing: Once an order is placed on our website, processing begins immediately.
- Payment Confirmation: Bank confirmation for your payment takes up to 48 hours.
- Dispatch: Your package is packed and handed over to our shipping partner as soon as payment is confirmed by the bank.
2. Shipping & Order Tracking
Tracking Details: Once your order is shipped, an automated confirmation email with your tracking link will be sent to your registered email address.
3. Damages, Breakage & Replacement Policy
- 48-Hour Reporting Window: Claims for replacement due to damaged or broken items must be reported within 48 hours of delivery.
- Filing a Claim: Please email our support team within this timeframe with your order details and photos/videos of the damaged package.
4. Customer Support
- For any queries, updates, or assistance, reach out to us at: Email: care@vayaleaf.com
5. Marketing & Promotional Communications
- Updates & Offers: By placing an order or registering, you consent to receive periodic updates, promotional offers, and product information via Email, SMS, WhatsApp, or RCS.
- Opt-Out Request: If you wish to unsubscribe from marketing communications at any time, send your request to care@vayaleaf.com.
